Question 1

Where can I find the manual for my camera?

Accepted Answer

A hard copy of the camera manual was included in the box with your camera. A searchable PDF version of the same manual is on the CD included in the box. If you've lost the original CD or just need access to the PDF manual, you can find them here:
 
500SE User Manual: http://www.ricoh-imaging.co.jp/english/r_dc/suppor...
 
G700SE User Manual: http://www.ricoh-imaging.co.jp/english/r_dc/suppor...
 
G800SE User Manual: http://www.ricoh-imaging.co.jp/english/r_dc/suppor...
 
G900SE User Manual: http://www.ricoh-imaging.co.jp/english/support/man-pdf/G900_En.pdf

Question 2

What is the standard warranty for Ricoh cameras and accessories?

Accepted Answer

The standard warranty for Ricoh cameras and accessories is 1 year.

Question 3

Does an extended warranty cover the camera and any accessories, or just the camera?"

Accepted Answer

The extended warranty only covers the camera, it does not include external modules such as the GP-1 and BR-1.

Question 4

Some settings on my G800SE/G900SE have been changed. How can I reset it to factory defaults?

Accepted Answer

Note: This process will erase any communication settings and camera presets.
 
G700SE & G800SE Instructions: 
 
1. With the camera off, rotate the dial at the top to "Scene".
2. Simultaneously hold the Trash/Timer button (bottom left) and the green Playback button (top right) until the screen displays "Initialize the Setting".
3. Arrow over to "Yes", then hit OK.
4. The camera should now be reset to factory defaults, and ask you to choose a language and set the date and time.
 
G900SE Instructions: 
 
1. With the camera off, rotate the dial at the top of the camera to SCN
2. Simultaneously press the playback and Fn (Trash) button and hold for about 4 seconds. Then "Execute"

Question 5

Can I use an external flash with the G700SE/G800SE?

Accepted Answer

Since the G700SE/G800SE do not have a functional hotshoe the customer will need to use an optical slave flash with a pre-flash selectable mode. They can also use the following optical trigger with a standard flash.
 
http://www.bhphotovideo.com/c/product/764719-REG/Nisha_FSU_DIG_Programmable_Digital_Slave_Unit.html
 
They can use Ricoh's GF-1 flash as well.
It can be purchased from Amazon: 
http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Delectronics&field-keywords=Ricoh+GF1+flash

Question 6

How do I scan barcodes through the lens (TTL)?

Accepted Answer

Note: The camera must have a memo list loaded in order to scan barcodes. If you do not have a memo list or if no memo dialog appears when you press the ADJ./MEMO button, please use the "List Editor" program included with the camera to create a memo list.
1. If the Memo dialog doesn’t appear, press the ADJ./MEMO button.
2. Press the left arrow to initiate the barcode scan.
3. Hold the camera close to the barcode so the blue aiming rectangle encloses the barcode.
4. The barcode data should now appear in the Barcode memo field.

Question 7

How do I scan barcodes using the BR-1 scanner attachment?

Accepted Answer

Note: The camera must have a memo list loaded in order to scan barcodes. If you do not have a memo list or if no memo dialog appears when you press the ADJ./MEMO button, please use the "List Editor" program included with the camera to create a memo list.
1. If the Memo dialog doesn’t appear, press the ADJ./MEMO button
2. Press the yellow Scan button on the BR-1 to initiate the barcode scan
3. The barcode data should now appear in the Barcode memo field

Question 8

Why can't List Editor or ST-10 see my camera?

Accepted Answer

List Editor and ST-10 write settings to the SD card in your camera, so if no SD card is inserted you will get an error stating that no camera is connected. If you do have an SD card in the camera you may need to format the card using the camera (Menu -> Setup tab -> Format [Card]).

Question 9

Where can I find firmware updates for my camera?

Accepted Answer

New firmware updates are available directly from Ricoh here:

G800SE Series: 
http://www.ricoh-imaging.co.jp/english/support/digital/g800se.html

G900SE Series:
https://www.ricoh-imaging.co.jp/english/support/digital/g900se_s.html 
 
Instructions for checking and updating the firmware can be found at the bottom of the page.

Question 10

What is the standard warranty coverage?

Accepted Answer

The camera and accessories (excluding battery) are covered for a period of 1 year from the date of purchase.

Question 11

What is the extended warranty coverage?

Accepted Answer

The extended warranty extends the standard warranty by 1 or 2 years.

Question 12

What is the warranty on a repaired device? Is the repaired component the only part under this warranty?

Accepted Answer

Repairs are covered for 90 days or the remainder of the manufacturer’s warranty if repaired during the original manufacturer’s warranty period, whichever is longer. The warranty is only for the work performed.

Question 13

Where do I send my repair?

Accepted Answer

To request a Ricoh camera repair service, please contact Precision Camera Services at 800.665.6515. Their address is 7 Anngina Drive, Enfield, CT 06082.

Question 14

Can I draw on photos that I have taken?

Accepted Answer

We do not have photo editing features at this time. If you need to edit a photo, you can capture a picture, edit the picture with other tools, then upload the photo to PhotoTag, all on your mobile device.

Ricoh Camera FAQs

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