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PhotoTag Photo Management Solution for Freight Claims

Shippers, distributors, and manufacturers face many challenges managing freight claims. Our PhotoTag solution helps these businesses find photos of specific shipments in case of loss, damage, or shortages, simplifying the claims process.


Shippers, distributors, and manufacturers face many challenges managing freight claims. From the intricacies of documenting and verifying shipment conditions to the task of gathering and organizing evidence for claims submission, the process can be quite demanding. However, these efforts ultimately lead to a more efficient claims process, allowing businesses to win freight claims and cut costs.

How PhotoTag Can Help Manage Freight Claims

By using organizational tools and creating standardized shipping practices, businesses can significantly reduce the time required for claim filing. Our PhotoTag app simplifies your shipping process- you can capture shipment photos, tag them with custom labels (like tracking numbers, serial numbers, order numbers, and more), and instantly retrieve them using tags, categories, or PhotoTag's extensive search features.

Additionally, PhotoTag stores your photos in the cloud, making them accessible on any device. You can also download or share photos with clients or your freight claims insurance company. With PhotoTag, the complexities of freight claim management are simplified, enabling you to navigate claims and save time and resources.

Key Features

Tagging and categorization
Tag and categorize photos by shipment number, product type, serial number, tracking number, or other tags and categories of your choosing.

If your desired tag is a barcode value, you can scan the barcode with your device’s built-in camera or integrated scanner, and it will automatically create a tag. This allows you to quickly find photos of the exact shipment or product that you need. 

Easy photo capture
Take photos directly in the app, or upload photos from your mobile device. PhotoTag is available on iOS and Android, and can be used on-the-go for ultimate flexibility. 

For a more rugged solution, or if you have to scan many barcodes, our PhotoTag for Rugged Android app allows you to capture photos and scan barcodes with a rugged Android device such as the Zebra TC21.

Find your photos quickly 
There are several ways you can find your photos. Select tags and categories for automatic filtering, or manually search for a tag or category in the search bar. In the web app, you can also search by date or uploader.

Secure cloud storage 
Your photos are always available from any mobile device and are stored on our secure PhotoTag server.

Share photos by category 
Share photos from a specific category with customers or your insurance company. You can also download and share photos. 

How does PhotoTag work?
A brief summary of the PhotoTag mobile app workflow

Step 1: Set up tags and categories

Log in to the app. Click on the Tag setup tab to add the tags and categories you want to be applied to your photos. Categories are used for broad groupings of photos, while tags label your photos in more detail.

Tag Setup Updated 2023.jpg

Optional: Tag photo with barcode or serial number

If you would like a photo to be associated with a barcode or serial number, select the barcode icon to scan a barcode using your device’s built-in camera.

PhotoTag Barcode Setup.PNG

Step 2: Take a photo

To take a photo, select the Camera tab. The tags and categories you selected in step 1 are automatically linked to your photo and are uploaded to the cloud.

Camera View 2023.jpg

Step 3: Use List View to find images

View the photo in the Photo list tab. Search and filter images using the app or web interface. Search images typing in the search box or by selecting tags, categories, date, or GPS coordinates. 

Photo List View 2023.jpg


Q: What equipment do I need to use your PhotoTag solution? 

A: You need an Android or iOS smartphone to use the PhotoTag app. A web browser is required for administration and advanced functionality.


Q: How much does it cost?

A: You can find our pricing table on our main PhotoTag page


Q: Do you have case studies of customers who use your PhotoTag solution for freight claims?

A: Yes, you can find them here:

Contact us

If you’re interested in using PhotoTag for freight claims, please contact us. We can schedule a demo, or you can sign up for a free 30-day trial.

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